Shipping is free to any location within Australia for orders over $100.  Essential Supplements reserves the right to change prices for delivery at any time.  Delivery charges for orders to be sent outside Australia are subject to confirmation at the time the order is placed.

All orders on this website are processed within 24 hours.  If there are any unforeseeable delays, you will be contacted by our customer service team.

Orders will be shipped to you by Australia Post, or where more appropriate, a Courier Service of our choosing.

 PLEASE NOTE.

1. If you REQUIRE a fully insured postal service that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. An additional charge will be payable for this service.
2. Once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit.

When electing to have your order delivered, we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00pm.  Our courier cannot guarantee a specific delivery date or time.  If no one is present to accept the delivery, a slip will be left in the mail box so that you can negotiate a suitable arrangement for final delivery or collection.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated shipping times may change due to changes in supply or circumstances beyond our control.  If your Product has not arrived after the estimated delivery time, please contact us here.

Title and risk of loss to all products will pass to you on delivery.

Products Damaged in Transit

All orders are delivered by Australia Post or by our nominated Courier Service which is an independent courier company.  Please do not ASSUME that your package will be delivered by one service or another.  Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above.  Please consider the information below so you are aware of your obligations in relation to delivery options.

Australia Post Express satchels are NOT insurable.  It is however, a much quicker service in general.  Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.

If you REQUIRE a fully insured postal service such as Australia Post Registered that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. Australia Post Registered automatically includes $100 insurance. Additional fees are payable for full insurance and person-to-person delivery options.

Our courier company fully insures all of their deliveries.  As stated above, if you require a fully insured service, it must be requested at the time of ordering.  Our courier will endeavour to supply you with the product you have ordered from us in the condition that the goods were dispatched.  However on occasion goods may be damaged in transit to you.